In the pest control industry, success is tied to efficient operations, satisfied customers and a productive workforce. Key performance indicators (KPIs) provide valuable insights into these areas, helping businesses identify opportunities for improvement and drive profitability.
The following KPIs are extremely important in driving profitability and good cash flow management.
- Days sales outstanding (DSO)
- Average revenue per employee (RPE)
- Average revenue per technician
- Average revenue per customer
- Ratio of office staff to production staff
- Customer skip percentage
- Customer cancellation percentage
- Technician utilization
Read more about each of these metics in my article for Pest Management Professional.
Dan brings over 20 years of experience in accounting and managing high growth Pest Management Companies. As an owner, manager, chief financial officer and industry consultant, he has been involved with the development of several Pest Management Companies from inception to well over 100 employees and beyond.
> View posts by Dan
